September 18, 2014

Local Authors

QuestionMonths ago the question was posed to this forum asking about the creation of a local author collection flyer or bookmark to give to customers. Why has this question never been answered? Why has something not been created so that staff can give something to would-be authors?

Answer by the Library Communication TeamThere is currently a policy (and procedure) for the Local Author Collection which has been on SharePoint since March 2014.  It's short and clear and could be printed for anyone asking about the collection.  When events promoting the Local Author collection occur, appropriate PR will be created.

(Diane - Oceanfront Library: I must apologize for missing your earlier question.  It totally fell through the AMH installation crack.  I'm very sorry for your wait and I want to thank you for re-submitting your question. )

August 25, 2014


Question:  We've been getting questions about what happened to Rocket.  Is there a plan to return the stuffed animal to each library?

Answer by Katie Cerqua, Youth & Family Services Manager:  The Rocket dogs are still at the libraries and will remain there.  They can be used for storytimes and programs.

August 21, 2014


Question:  Wow - numerous problems with incorrect program information in the fall 2014 Update! This not only is problematic for staff, but is poor customer service. What is being done to ensure this doesn't happen again? 

Answer by Christine M. Brantley, Community Relations & Development Manager:  There was an exceptional number of errors in the Fall Update. We're sorry for the inconvenience to staff and especially our customers. Much work and care goes into creating every issue of the publication and we will continue to make process changes as needed to ensure we continue producing the most accurate publication possible. The Fall issue is an anomaly, attributable to several factors which are being addressed. 

We have several solutions to minimize the impact of the errors for Fall 2014. We've asked library managers to have staff review the publication and email all program errors to my attention. We will create a system-wide corrections sheet based on one created at JUL. Branches can print and post, rather than having staff or volunteers spend time updating individual copies of the magazine. Additionally, we will list the erroneous programs in Trumba, and mark them as cancelled, so when customers try to register, they will find some information. This should lessen the confusion.

Again, sorry for the inconvenience. 

August 13, 2014

Online Training Classes

QuestionMany of us who went to the LCT on Aug 12 were unaware of this service (p. 10 of presentation): "Online training classes available 24/7."   What are these?  And where are they listed on the home page?  (The only item under Programs and Classes is SRP).  Thank you.

Answer by the Library Communications Team:  There are online training classes listed on the homepage under Services > Technology Education > Self Paced Learning.  Topics include computer basics, internet safety, Microsoft products, email, social media, and more!
There are also tutorials under Services > Technology Education > Help with Research Sources that teach how to use research sources available through the Virginia Beach Public Library through help files, videos and demonstrations.

July 15, 2014

Youth & Teen Large Print

Question:  Now that all the youth and teen large print are catalogued under adult large print, is there a way in Workflows to do a search and see the youth/teen large print titles we have?

Answer by Materials ManagementIn response to this question, Materials Management has made a change to how these materials are linked in the catalog.  From now on, youth and teen large print titles will have the appropriate age level coded in the Audience field in the item record.  In either Workflows or eLibrary’s Power Search, you can perform a search using the item type of Large Print and an audience level of either Youth or Teen in order to see all of the large print titles for each age group.

July 10, 2014

Time to Answer Questions

QuestionIs there a timeframe that questions are answered?? A question about the reassignment of the youth librarians was submitted, but has not been answered.

Answer by the Library Communications Team:  A question was received that was agency specific.  Agency specific questions are typically sent to the manager(s) of the named agency and this one was referred to the management team of the agency mentioned in the question.  Those managers spoke with the staff of that agency. They did not feel the situation required a broader, system-wide response.  If you have any questions about how the situation was handled, speak with the Manager or Supervisor of that agency.

Staff Association @ Work

Question:  I see the staff association is busy preparing for our first event. I am confused though because I understood that being on this team meant volunteering your time. Being a member meant donating your money. And the events are scheduled when the library is closed. Why are the team members meeting and working on this event on city time?

Answer by Neva White, Library Staff Association:  Formation of an All Staff Association will be an important tool in getting staff members from around the library system to get to know each, learn about each other's work, and work more as a system. Because Eva Poole recognizes that this can only lead to more effective working situations and relationships, she has approved work time for the formation of the team.  Events are held outside of working hours so that the maximum number of library employees can have the opportunity to attend them. You'll be happy to know that this team has been very efficient in use of work time and in three meetings has drafted a charter, developed cash handling processes, formed job descriptions for board members, researched non-profit organizations, and has planned an opening event that will be free of charge to employees. It is our hope that everyone can recognize that a small amount of work time spent to pull us all together as a team is certainly time well spent.