Answer by Susan Morris, Library Technology Services Manager: Both TS and ComIT are aware of the ongoing issues with SAM and the invalid PIN message. Much investigation by the vendor and ComIT has not exposed the source of the problem. Without being able to catch an occurrence as it is happening, they’re not able to obtain diagnostic data needed. We’re asking staff to be our eyes and ears for noticing any patterns that might be related. Locations should document and send issues as they occur to TS. Include specific date and time, computer number, customer id, and what you did to resolve the problem (Please note that in most cases, restarting the computer will resolve this issue.). TS will follow up with the vendor again.
TS is also aware of the payment processing issues with SmartPay (perpetual spinning wait cursor, payment not processed). We are in the process of upgrading the online payment software with Comprise. Testing began this week. Once complete, TS will announce the date it will be available in the live system. If you are experiencing other issues related to account balances in SAM, please report to TS as soon as possible.
Over the next six months, TS will be analyzing the department’s requirements for PC activity management and printer control software for potential replacement or upgrade. Watch for future announcements on how you can participate in the process.