October 14, 2013
Personal Devices in Public
Question: I'm curious what Eva's opinion is on the use of personal devices by the staff in public view?
Answer by Eva Poole, Library Director: Personal devices should not be used at any public service point. If a staff member has a situation where constant or immediate contact is required, he or she should talk with the person in charge to get an exception to keep his mobile phone with him. If a call is received, however, the staff member should take it away from the public service desk.
Answer by the Library Communications Team: Please speak with your supervisor/manager about your concerns. It might be that the person has permission, for whatever reason, to have his or her device at the desk or it might be, perhaps due to the size of the building, that the supervisor is unaware of how often and how much a person is using a personal device at the desk or in the public area.